Managing licenses

As a runZero superuser or billing user, you can access and manage your organization’s licensing, plan, and billing information.

Not a superuser or billing user? Please contact your organization’s superuser or billing user to get help with licensing and billing information. These users are tagged with a yellow star.

How do I view my license?

If you’re a superuser or billing user, go to Account > License to view your runZero licensing information.

Your licensing information will show:

• The number of organizations, sites, Explorers, and user accounts you have.
• The number of recent assets you have across all organizations.
• The number of project assets you have.
• The total number of recent assets and project assets your license supports.

What count as recent assets?

runZero calculates the number of recent assets based on how many have been seen during the last 30 days.

For assets that have been scanned by runZero, if they have been seen by a scan in the last 30 days, they are counted as recent assets.

If third party data indicates a device has been seen in the last 30 days, that will also cause the asset to count as recently seen.

License limits are uniform across all asset types. It doesn’t make any difference whether the asset is online or offline, scanned or unscanned, or where the asset data was sourced from. For assets with multiple data sources, with different dates that the device was last seen at, the most recent date applies.

The number of recent assets is calculated in the background. If you delete assets it may take a short while for the number to recalculate.

When does my subscription expire?

To see when your subscription or license expires, go to Account > License.

Find the line: This is a runZero [edition] subscription that expires at [date and time].

If your subscription has expired, you will see: This is a runZero [edition] subscription that expired on [date and time]. You will no longer be able to run discovery scans. To continue using runZero, you will need to renew your subscription.

How do I renew my subscription?

For help renewing your subscription, please contact us by email or by using this online form.

How do I convert to the Community Edition?

No longer need the full platform? You can convert it to the Community Edition. This plan is on our free tier and supports up to 100 recent assets.

How do I find my invoices?

Super users and billing users can access invoices from the runZero Console. Go to the License page to see all invoices.

How do I change or cancel my subscription?

Please contact us if you need to modify or cancel your subscription.