Explorer not capturing screenshots

Why didn’t the runZero Explorer capture screenshots?

The runZero Explorer needs a working install of Google Chrome to obtain screenshots. To check for Google Chrome, the Explorer looks in the following locations on each OS.


The runZero Explorer looks for Chrome on Windows in:

c:\Program Files (x86)\Google\Chrome\Application\chrome.exe

The Explorer also checks the following environment variables:

  • ProgramFiles(x86)
  • ProgramFiles
  • ProgramW6432

Each may list another directory, in which case the Explorer looks in \Google\Chrome\Application\chrome.exe under each of those directories as well.

To find what the environment variables are set to, open a Windows command prompt and entering the command set.

For a default Windows 10 install, the default value of ProgramFiles and ProgramW6432 is c:\Program Files, which means the Explorer also checks the following location:

c:\Program Files\Google\Chrome\Application\chrome.exe

This is the default location for Chrome on a 64 bit Windows 10 system.


On macOS, the Explorer checks for Google Chrome in the following locations:

  • /Applications/Google Chrome.app/Contents/MacOS/Google Chrome
  • /Applications/Google Chrome Canary.app/Contents/MacOS/Google Chrome Canary
  • /Applications/Chromium.app/Contents/MacOS/Chromium


On Linux systems, the Explorer checks for Google Chrome at the following locations:

  • /usr/bin/google-chrome
  • /usr/bin/google-chrome-beta
  • /usr/bin/google-chrome-unstable
  • /usr/local/bin/chrome
  • /usr/bin/chrome
  • /opt/google/chrome/google-chrome
  • /usr/bin/chromium
  • /usr/bin/chromium-browser

Chrome is installed, but screenshots still don’t work

If Google Chrome is installed in one of the standard locations, but isn’t being found, it could be a permissions issue. It is also possible for Chrome to fail to run for other reasons, such as a corrupt Chrome profile. The next thing you can do is download the runZero Scanner and run a scan to disk, which will write a log file that will have more detail about the scan operation.