Miradore MDM

Community Platform

runZero integrates with Miradore mobile device management (MDM) to deliver greater visibility into your mobile assets. This integration imports data from the Miradore API to enrich your asset inventory. Syncing with Miradore allows you to view information about device hardware, OS version, associated user, and more. This integration imports all enrolled devices.

Getting started

To set up the Miradore integration, you’ll need to:

  1. Sign in to your Miradore web portal and create a new API key.
  2. Add the Miradore credential to runZero, which includes the endpoint hostname and API key.
  3. Choose whether to configure the integration as a scan probe or connector task.
  4. Activate the Miradore integration to sync your data with runZero.

Requirements

Before you can set up the Miradore integration:

  • Verify that you have runZero Enterprise.
  • Make sure you have access to the Miradore MDM portal as an administrator.

Step 1: Create a Miradore API key

  1. Sign in to your Miradore portal as an administrator.
  2. Click on the System > Infrastructure diagram link from the left-side navigation.
  3. Scroll down to the find the API node in the diagram. Click this and choose Create API key.
  4. Give this new key a name and copy the secret value.

Step 2: Add the Miradore credential to runZero

  1. Go to the Credentials page in runZero and click Add Credential.
  2. Provide a name for the credential, like Miradore MDM.
  3. Choose Miradore MDM API Key from the list of credential types.
  4. Provide the following information:
    • Name - Give this credential a unique name (ex: Miradore)
    • Miradore endpoint hostname - The URL for your Miradore portal.
    • Miradore API key - The API key created in step 1.
  5. Save the credential.

You’re now ready to set up and activate the connection to bring in data from Miradore.

Step 3: Choose how to configure the Miradore integration

The Miradore integration can be configured as either a scan probe or a connector task. Scan probes gather data from integrations during scan tasks. Connector tasks run independently from either the cloud or one of your Explorers, only performing the integration sync.

Step 4: Set up and activate the Miradore MDM integration to sync data

After you add your Miradore credential, you’ll need to set up a connector task or scan probe to sync your data.

Step 4a: Configure the Miradore integration as a connector task

A connection requires you to specify a schedule and choose a site. The schedule determines when the sync occurs, and the site determines where any new Miradore-only assets are created.

  1. Activate a connection to Miradore. You can access all available third-party connections from the integrations page, your inventory, or the tasks page.
  2. Choose the credential you added earlier. If you don’t see the credential listed, make sure the credential has access to the organization you are currently in.
  3. Enter a name for the task, like Miradore sync.
  4. Schedule the sync. A sync can be set to run on a recurring schedule or run once. The schedule will start on the date and time you have set.
  5. Under Task configuration, choose the site you want to add your assets to. All newly discovered assets will be stored in this site.
  6. If you want to exclude assets that have not been scanned by runZero from your integration import, switch the Exclude unknown assets toggle to Yes. By default, the integration will include assets that have not been scanned by runZero.
  7. Activate the connection when you are done. The sync will run on the defined schedule. You can always check the Scheduled tasks to see when the next sync will occur.

Step 4b: Configure the Miradore integration as a scan probe

  1. Create a new scan task or select a future or recurring scan task from your Tasks page.
  2. Add or update the scan parameters based on any additional requirements.
  3. On the Probes and SNMP tab, choose which additional probes to include, set the Miradore toggle to Yes, and change any of the default options if needed.
  4. On the Credentials tab, set the Miradore toggle for the credential you wish to use to Yes.
  5. Click Initialize scan to save the scan task and have it run immediately or at the scheduled time.

Step 5: View Miradore assets

After a successful sync, you can go to your inventory to view your Miradore assets. These assets will have a Miradore icon listed in the Source column.

To filter by Miradore assets, consider running the following queries:

Click into each asset to see its individual attributes. runZero will show you the attributes returned by the Miradore API.

Troubleshooting

If you are having trouble using this integration, the questions and answers below may assist in your troubleshooting.

Why is the Miradore integration unable to connect?

  1. Are you getting any data from the Miradore integration?
    • Make sure to query the inventory rather than look at the task details to review all the data available from this integration.
    • In some cases, integrations have a configuration set that limits the amount of data that comes into the runZero console.
  2. Some integrations require very specific actions that are easy to overlook. If a step is missed when setting up the intergration, it may not work correctly. Please review this documentation and follow the steps exactly.
  3. If the Miradore integration is unable to connect be sure to check the task log for errors. Some common errors include:
    • 500 - server error, unable to connect to the endpoint
    • 404 - hitting an unknown endpoint on the server
    • 403 - not authorized, likely a credential issue
  4. Verify you are running the integration task from an Explorer with access to the Miradore host if it is on-premises.
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